Customer Experience: From Customer Satisfaction to Customer Action
On the Web we need to measure whether customers are actually successful, not whether they are satisfied. a2a_linkname="Customer Experience: From Customer Satisfaction to Customer...
View ArticleMeet the C-Suite: The CIO’s Expanding Role Across Evolving Technologies
Have you met your Chief Information Officer a2a_linkname="Meet the C-Suite: The CIO’s Expanding Role Across Evolving...
View ArticleThe Digital Workplace: The Need for Good Practices in a Complex Work Environment
Today’s workforce has a growing number of tools at their disposal to communicate, collaborate and get work done. But there is a concurrent increase in workflow complexity, which, left unmanaged,...
View ArticleHow To Establish SharePoint Business Needs
There are many ways to gather project requirements: most utilized are the traditional “post-it” workshops, brainstorming and interviews. But can you be sure that you get the right requirements that...
View ArticleHow To: Adding Depth to User Experience (UX) with Generalists and Hybrids
In a2a_linkname="How To: Adding Depth to User Experience (UX) with Generalists and...
View ArticleCloudCraze Brings E-commerce to Salesforce #dreamforce
CloudCraze has released an e-commerce services bundle on the Salesforce platform. Read full story… Follow us on Twitter Join free newsletter View upcoming events Find a new job Source:CloudCraze Brings...
View ArticleSalesforce and Alfresco – Just How in Sync Are They?
Bait me and I’ll bite. Say the word “surprise” and I’ll want to know what it is, immediately. Give me a reason to believe that something unexpected might happen, and I’m going to dig. It’s my nature....
View ArticleKentico CMS 7 Goes GA: Mobile Web Development, Automated Marketing Simplified
Kentico has released version 7 of its ASP.NET based Web CMS. For those focused on the mobile customer experience, you’ll be happy. Read full story… Follow us on Twitter Join free newsletter View...
View ArticleGartner: Fake Social Media Ratings, Reviews to Hit 10 to 15 Percent by 2014
Feel comfortable buying Facebook Likes or Twitter followers? The practice is becoming more and more accepted, and a2a_linkname="Gartner: Fake Social Media Ratings, Reviews to Hit 10 to 15 Percent by...
View ArticleDon’t Fear Scary Internet Faces, A Community Manager’s Guide
Considering that billions of people now use the Internet, it is only natural that Web users cannot easily be pigeonholed into a single “type” and not all Web users offer a positive interactive...
View ArticleInternet Explorer 9 Release Candidate Hits the Streets
It seems just a blip in time ago that we were hoping for big things from Microsoft’s (news, site) Internet Explorer 8, but two years later, a bigger, better, but nicer-playing replacement is already...
View ArticleReal-Time Information Puts Coveo’s Enteprise Search Platform in Full View
In September, Coveo made IDC’s list of innovative information access vendors for its enterprise search capabilities. Since then, Coveo has been hard at work updating and adding functionalities to the...
View ArticleReal-Time Information Puts Coveo’s Enteprise Search Platform in Full View
In September, Coveo made IDC’s list of innovative information access vendors for its enterprise search capabilities. Since then, Coveo has been hard at work updating and adding functionalities to the...
View ArticleEnterprise Mobility Requires a Mobile-Ready Information Infrastructure
The analysts are saying it, consultants are seeing it, organizations are talking about it. Mobile needs to be a part of any strategy/roadmap for information management. But it’s not a simple as adding...
View ArticleEnterprise Mobility Requires a Mobile-Ready Information Infrastructure
The analysts are saying it, consultants are seeing it, organizations are talking about it. Mobile needs to be a part of any strategy/roadmap for information management. But it’s not a simple as adding...
View ArticleIs There A Business Case For Using SharePoint as an Enterprise CMS?
Over the past 12 months alone, there have been two reports that suggest that SharePoint is being widely adopted across the enterprise and that it is being used in many cases as an enterprise content...
View ArticleMore e-Discovery Announcements From LegalTech New York 2012 #ltny
Today begins LegalTech New York 2012 and, as you can imagine with it comes an onslaught of announcements and product releases. We rounded up a few of the ones being made today, for your convenience....
View ArticleAuto-Classification: Friend or Foe of Taxonomy Management?
Ah, metadata and taxonomies: what’s not to love? Ask your content creators and you’ll be told loud and clear: having to apply said metadata and taxonomies to content through tagging. Read full story…...
View ArticlePentaho Updates Kettle to Handle Big Data, Moves Platform to Apache
Open source business intelligence provider, Pentaho, has announced a new version of its ETL (extraction, transformation and loading) platform Kettle. Pentaho has updated Kettle with features to support...
View ArticleHP Cloud Services (Beta) Open for Business
It’s been described as the “Wild West of Cloud Computing” — no slick “urban” services like Amazon provides, but HP is in beta with its cloud services, and the time is ripe to make your land grab with...
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